I was first introduced to Juan through a colleague a little over a year ago. My colleague said he was more than a mechanic, he was an “artist”. So I gave him my 10 year old Specialized Tarmac Pro for a complete overhaul. When I got it back, it looked like a new bike. More importantly, it RODE like a new bike as well. After that, I said I would never have anyone else touch any of my bikes other than Juan.

Later that summer my crankset wore out and was loose. I called Juan and asked him to come take a look at it. He said it was beyond repair, we needed a new one and it would take a couple of days to come in, but he was concerned that I would miss a group ride. So he went home, found an old crankset in his shop, came back and installed it just so I wouldn’t miss a ride. Then when the new one came in, he came back yet again to install it. Three visits in a matter of days all so I would be able to continue riding my bike.

Juan offers such a ridiculously high level of customer service that I now measure nearly all my customer service interactions using Juan as a benchmark

I can’t say enough about the personalized service that Juan, at Bike Pro Service provides. He is a special person. Knowledgeable, experienced, quick, fair, always on time and personable. The same person, delivering the same high quality level of service each and every time. You can count on Juan!

Hello Fellow Cyclist! Yesterday I got a Big-Kahuna tune-up on my bike. I have been riding seriously for over thirthy years and I can say without hesitation that it is the very finest bike tune up I have ever had. My seven year old Parlee Z1 now sparkles like out of showroom and it rides better than new. Juan saw and adjusted things that other bike shops did not even see. Juan is a truly craftsman and will tune up your bike to perfection. He is simply the best!